Client Success Stories

Going Above & Beyond in the Name of True Partnership

From insight to implementation, QBS is focused on taking the administrative and back-office burden away from our clients, allowing them to focus on what’s most important - leading and growing their business.

Effortless Payroll and HR Management

Mavin Construction

Offering Top-Notch Benefits While Reducing Costs

C.H. Patrick

Worry-Free HR and Compliance

SLP School Staffing Solutions

Personalized HR Solutions

Cody's American Restaurants

Background
Based in Greenville and serving the Western Carolinas, Mavin Construction is a five-year-old general contractor specializing in commercial and industrial construction. Privately owned and operated, the company employs approximately 30 full time employees.

When first starting out, founding partners DJ Doherty and Todd Malo were very engaged in every facet of their young company, personally handling everything from accounting to human resources.

Challenges
While the partners were great at construction, both admit that HR was not their forte, invariably causing inefficiency. “HR related tasks were taking up a huge amount of our time, so we decided to bring in an outside payroll vendor to take time-consuming tasks like paycheck processing, deductions, taxes and time & attendance off our plates,” noted Malo. “We also needed to make sure we were doing things properly and not inadvertently exposing our company to risk or fines.”

Malo and Doherty decided to hire a different payroll processing company, which, overall, was a good experience for them. However, they soon realized that there were some software constraints and a broader depth of services was needed, so they determined that another provider might be better prepared to assist them. “We were still having to handle a lot ourselves,” Malo added. “For example, the payroll provider was not interfacing with other providers when changes needed to be made, and we still had to manually enter new hires into our system. We wanted and needed more from our vendor.”

Solution
After weighing the options available to them, Mavin began working with Quality Business Solutions in 2016. QBS began by handling their payroll/taxes/deductions and time management systems. “Once we signed with them, our days of having to shepherd disparate processes and interface with multiple vendors were over. We had access to top technology to automate and connect all processes and systems from new hire to dependent and policy additions, and the switch-over was absolutely seamless. They handled everything without even the smallest glitch.”

Once Mavin realized the many ways QBS could help them, they began expanding their relationship to include consulting on HR issues. “We engaged QBS’s experts to review and subsequently rewrite our employee handbook, including developing policies and procedures to minimize our risk and protect us from potential liabilities while ensuring compliance” added Malo. “QBS also recently developed an electronic onboarding platform for us, which we believe will make the new hire process a breeze.”

Malo has been most impressed with how QBS handles any requests made of them. “Over time, we found that the time and attendance system QBS had in place was not a perfect fit for our company,” said Malo. “When I brought this to their attention, they did not push back or try to force a square peg into a round hole, as most vendors might. Instead, they asked good questions about what was and was not working and used our feedback to find purchase and deploy a new platform for us. That kind of service makes all the difference, and, although they have hundreds of clients, many far larger than we are, I always feel like our company is their top priority.”

Based on the success in these areas, Mavin has also used QBS to help with leadership coaching and creating an organizational structure that empowers employees and fosters growth. “We have been so impressed with each task QBS has handled for us and the responsiveness of every single QBS team member, that we continue to expand the relationship with them, Malo added. “It just makes good business sense for us to do so.”

Results
In addition to the intangible benefits of ease of use, time savings, peace of mind and employee satisfaction, Mavin also experienced an 11 percent decrease in health care costs in the first year they worked with QBS.

“Over the course of our 18 months of working together, QBS has saved us a significant amount of money, helped us be better as an organization and moved mountains for us, and we are beyond grateful for that,” Malo said. “I cannot say enough good things about the whole team or recommend them more highly.”

About QBS
A 100 percent woman-owned business founded in 2000, Quality Business Solutions, Inc. (QBS) offers a wide and comprehensive range of integrated PEO/ASO services, including payroll administration, unemployment management, insurance, benefit administration, human resources, workers’ compensation and tax reporting, that can be tailored to meet each company’s individual needs. The company employs a team of experts familiar with the most innovative and advanced business processes and strategies in these areas, providing a cost-effective outsourced solution for non-core business functions. From insight to implementation, QBS is focused on taking the burden of this type of work away from its clients, allowing them to focus on what’s most important to their business and creating long-term, cost-conscious and turnkey solutions that improve productivity, minimize risk and drive value. For more information, visit www.qualitybsolutions.net.


- Effortless Payroll and HR Management, Mavin Construction

Background
Founded in 1946, C.H. Patrick is family-owned and operated manufacturer of textile and landscaping chemicals and dyes. The company employs roughly 20 people, many of whom have been with them for many years, becoming an extension of the family. Together with the CEO, C.H. Patrick chief financial officer Tom Reardon is tasked with managing the small business’ human resources programs, including onboarding, training, payroll, health care and 401(k) programs. Because its employees are more like family, the company is committed to offering them superior benefits with minimal out-of-pocket costs.

Challenges
Like many small companies, C.H. Patrick was struggling to manage all the tasks at hand while addressing ever-rising health insurance costs and benefit program fees. With no formal HR department, the company’s chief financial officer handled most personnel related issues and processes, eroding the time he had available to focus on growth and efficiencies in other areas.

While C.H. Patrick had a payroll vendor in place, HR continued to require a great deal of their time and attention and manual input, and the vendor offered them no assistance with compliance and risk management issues. They were looking for an easy and affordable turnkey solution that would not require them to make changes to their current benefits plan.

“As a small company, every penny counts, “said Tom Reardon, chief financial officer, C.H. Patrick. “We have many long-term employees who are more like family, so we are are committed to offering them the best possible health care and benefits, but this commitment resulted in steep year-over-year increases in health care costs and expensive 401(k) plan administration fees. We had to find a better way, but we had no idea what was possible.”

Solution
Enter Quality Business Solutions’ team of HR experts. “From the beginning, they seemed more concerned with figuring out how they could help us than they were with signing us on as clients,” added Reardon.
Quality Business Solutions began with a complete audit of all programs and procedures, followed by discussions with company leadership about their specific needs and challenges, including the requirement that there be no change in what they called their “Cadillac” health care plan and their desire to make things as easy and automated as possible.

QBS followed up by meeting individually with each employee to discuss their needs, explain the options available to them and determine the best fit for them. “QBS’s top-notch personal service and dedication to creating a customized solution for us really set them apart from any vendor we have ever worked with,” said Reardon.

QBS recommended a professional employer organization arrangement for C.H. Patrick. Under this arrangement, QBS serves as the employer of record for tax and compliance purposes. This would not only ensure access to QBS’s advanced technology, platforms and processes, while mitigating risk, employing best practices, offering greater convenience and ease of use for employees and driving efficiencies.

Another key benefit of this arrangement is entering a broader pool for health insurance. As a small employer covering only a couple dozen employees and their families, it was difficult for the company to balance risk, which drove up costs.

Results
“Under the PEO arrangement, QBS handles everything HR-related for us, freeing up internal resources and giving me the time to focus on our core business” said Reardon. “They made the switch from our previous provider completely painless, and I only had to provide them with a list of employee data. Although I had been afraid making a change would cause disruption, I could not believe how easy and effortless the process was for us.”

Reardon reports that C.H. Patrick realized an immediate positive financial impact from switching: They kept the exact same insurance plan and health insurance costs went down by approximately 20 percent. Their 401(k) plan administration fees were also reduced by more than 10 percent. These financial benefits continue to bear fruit several years later. “While nearly every other company I know has seen major health care cost increases over the past several years, ours costs have actually gone down every year for the past three years. This allows us to continue to offer our employers excellent coverage without increasing costs, making us an employer of choice that attracts and retains top talent.”

Reardon is also quick to point out the other benefits of working with QBS, including adopting formal employee onboarding and training processes, consulting on human resources issues nd help in other areas. “When we hire a new person, I simply give them a social security number, and all is taken care of,” he added. “I can do payroll with the press of a button. Our systems are state of the art and secure. I don’t need to keep track of swiftly changing HR regulations, because I know we will always be in compliance, and I can spend my time on growing our business rather than handing personnel.”

When asked what sets QBS apart, Reardon emphasizes deep expertise, proactivity and service. “There are never any surprises, and I have access to the most senior level people in the organization, who keep me informed and are willing to do whatever it takes and help in any way they can to ensure that we succeed.”

Reardon advises small business owners to take the time to learn about other options out there. “Until I talked to QBS, I thought we had the best arrangement we could afford, but once they showed me what was possible, making the switch to a PEO relationship with QBS was a no-brainer. Their services have more than paid for themselves, and the peace of mind and time savings we have gained through the relationship have been invaluable. QBS has become one of my most trusted advisors and a driving force in our company’s progress. I would recommend QBS to anyone.”

About QBS
A 100 percent woman-owned business founded in 2000, Quality Business Solutions, Inc. (QBS) offers a wide and comprehensive range of integrated PEO/ASO services, including payroll administration, unemployment management, insurance, benefit administration, human resources, workers’ compensation and tax reporting, that can be tailored to meet each company’s individual needs. The company employs a team of experts familiar with the most innovative and advanced business processes and strategies in these areas, providing a cost-effective outsourced solution for non-core business functions. From insight to implementation, QBS is focused on taking the burden of this type of work away from its clients, allowing them to focus on what’s most important to their business and creating long-term, cost-conscious and turnkey solutions that improve productivity, minimize risk and drive value. For more information, visit www.qualitybsolutions.net.

- Offering Top-Notch Benefits While Reducing Costs, C.H. Patrick

Background

SLP School Staffing Solutions is a 10-year-old staffing company that works with school districts across the country to provide speech language pathologists and other clinical experts on a contract employee basis.  While the number of employees fluctuates based on the number of active school contacts, SLP employs approximately 20-40 staff members in a variety of states. Like most staffing agencies, SLP maintains the direct employer relationship with their clinicians, providing payroll, HR and benefits.

Challenges

As a national staffing agency working with skilled professionals, SLP faces several unique and pressing challenges around HR, payroll and benefits.  Among these are the need to comply with complex and different rules and regulations across a wide number of states, training and recordkeeping for a constantly changing workforce and providing cost-effective benefits for a small number of employees. 

Before he even formally launched the business, SLP founder Doug Dershimer recognized the complex and labor-intensive nature of these challenges and sought out help. 

“I’m an entrepreneur and have no experience whatsoever with HR, which was especially daunting in light of the rapidly changing rules and regulations” said Dershimer.  “Not only did I know I couldn’t and didn’t want to devote the time or resources needed to handle HR in 50 different states, but I also knew what I didn’t know and decided to work with an expert who could make sure everything ran smoothly while I focused on growing my business.”

Solution

Based on multiple references and a robust screening process, Doug chose to work with Quality Business Solutions (QBS) as a professional employer organization (PEO) basis. Under this arrangement, QBS handles all aspects of HR, payroll, onboarding, recordkeeping, tax reporting, workers compensation requirements and compliance for SLP, including accountability for HR-related legal and compliance issues. The PEO relationship also allows SLP to buy into QBS’ larger pool of employees, ensuring significantly lower health care costs and richer benefits than the company could buy on its own.

After hiring QBS, Dershimer reports that he was able to hand the HR issues over with confidence, a confidence that has grown exponentially over the course of their 10-year working partnership. “Thanks to QBS, I don’t have to give even the most complicated HR issues a second thought.  FLSA changes, the Affordable Care Act, changing reporting requirements, I say bring it on because I know QBS is ahead of the curve on everything.”

Results

Because SLP started off with the PEO relationship in place, there is no data available to quantify their cost and time savings, but Dershimer reports that his costs are significantly lower than other companies of similar size.  He also points to the intangible benefits of peace of mind and having help and guidance available any time day or night.

“While many companies tout their customer service, QBS lives it,” noted Dershimer.  “They’ve grown exponentially over the past 10 years, but I have always felt like their top customer and number one priority.  These people have helped me in every way imaginable, and without them I wouldn’t be in business.”

Dershimer believes that all entrepreneurs seriously consider outsourcing their HR function. “It’s tempting for entrepreneurs to try to do everything themselves when they’re starting up, but that’s a bad choice in the long-run. HR issues are complicated and represent a huge portion of what keeps business owners up at night. I tell everyone to find a reputable, trustworthy and highly recommended company to handle your HR issues.  I sleep soundly every night thanks to QBS.”

When asked if he would consider using another vendor, he’s quick to add, “Payroll and HR companies call me every day asking me to switch, but after 10 years, I couldn’t find a better partner.  I always tell them that I wouldn’t switch even if they paid me.  I guess you’d call me the ultimate loyal customer.”

About QBS

A 100 percent woman-owned business founded in 2000, Quality Business Solutions, Inc. (QBS) offers a wide and comprehensive range of integrated PEO/ASO services, including payroll administration, unemployment management, insurance, benefit administration, human resources, workers’ compensation and tax reporting, that can be tailored to meet each company’s individual needs. The company employs a team of experts familiar with the most innovative and advanced business processes and strategies in these areas, providing a cost-effective outsourced solution for non-core business functions. From insight to implementation, QBS is focused on taking the burden of this type of work away from its clients, allowing them to focus on what’s most important to their business and creating long-term, cost-conscious and turnkey solutions that improve productivity, minimize risk and drive value. For more information, visit www.qualitybsolutions.net.


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- Worry-Free HR and Compliance, SLP School Staffing Solutions

Background
Cody’s American Restaurants is a fun, casual, family-friendly roadhouse that prides itself on serving its guests “Just Plain Good Food®.” The restaurant group, which is headquartered in Ocala, Florida and operates four franchise locations throughout the state. The corporate office and four locations operate as separate legal entities.

With a distributed workforce, varying benefit options and frequent turnover, franchise-based restaurants like Cody’s can present a unique set of human resources challenges. These issues require a steady hand and great attention to detail.

Challenges
Scott Kassapis, who handles operations and marketing for Cody’s, is up for the challenge. Although he takes a very hands-on approach to operational issues, he has used an outside vendor for the past 10 years to handle some of the most time-consuming HR issues, including payroll, benefits, workers compensation, taxes and compliance.

Data and ease of use are very important to Scott, but he found himself having trouble getting accurate information in a timely manner from his previous vendor.

“Because our employees rely on us and we on them, bringing an outside vendor in to handle HR requires immense trust,” said Kassapis. “We have to know that the partner we choose will be not only ethical and reliable, but knowledgeable and proactive. When it became clear we could not get what we needed, we decided to look for someone else to help us with these mission-critical issues.”

Solution
When Scott turned to his trusted benefits broker for an HR services vendor recommendation, he was quick to point them toward QBS based on the company’s sterling reputation, dedication to customer service and deep industry expertise.

Cody’s began a Professional Employer Organization (PEO) relationship with QBS in April 2016. Under this arrangement, QBS retains legal and compliance responsibility for Cody’s HR, including tax reporting, compliance and risk management, payroll, policy development, benefits programs for eligible employees, insurance, worker’s compensation, etc. While many companies use this arrangement to completely hand over their HR programs and payroll to a vendor, those like Scott, who prefer to be more involved, can be involved as much as they like to be – using QBS’ proprietary portal and technology to run reports, and, in Kassapis’ case, to continue to key-in payroll from timeclocks.

According to Kassapis, “QBS has been great about meeting me where I was and allowing me to do as much or as little as I chose to do, which frees me up to focus only on those functions where I could provide additional scrutiny or add value.”

Results
By making the switch to Quality Business Solutions, Cody’s has been able to improve the overall quality of its HR operations while reducing costs. From negotiating significantly better benefit rates for eligible corporate employees to charging a lower overall rate for PEO services than Cody’s previous vendor, QBS has saved the restaurant chain a great deal of money.

Kassapis notes, “QBS has provided us with the best service and PEO relationship we’ve ever had, for less money than anyone has charged us and saved us money on our billing rate. It’s hard to argue with those results.”

Cody’s benefits from knowing that QBS experts are available to help them with critical issues for their business, like ACA requirements, addressing high turnover and 80/20 FLSA rules, as well as any other needs that may arise. “It can be difficult to predict what issues may come up over the course of time, but with QBS, I know we are covered. Whatever we need them to do and whenever we need it, I know we can always count on them to find a quick and logical solution.

While QBS serves thousands of employees across all 50 states, Kassapis says the company still delivers the ultimate level of personal attention and responsiveness. “QBS feels like a small company doing big things,” adds Kassapis. “We have a dedicated point of contact, backed up by a large team of experts, so we always feel like our issues are their first priority.”

Kassapis enthusiastically recommends QBS to his fellow food service operators but is careful to point out that all types of companies will benefit from working with the company. “QBS’ work, professionalism and subject matter expertise have been beyond reproach, but, more importantly, they excel in giving us what we need to succeed and making my life easier, I would absolutely recommend QBS to any company, regardless of their industry.”

About QBS
A 100 percent woman-owned business founded in 2000, Quality Business Solutions, Inc. (QBS) offers a wide and comprehensive range of integrated PEO/ASO services, including payroll administration, unemployment management, insurance, benefit administration, human resources, workers’ compensation and tax reporting, that can be tailored to meet each company’s individual needs. The company employs a team of experts familiar with the most innovative and advanced business processes and strategies in these areas, providing a cost-effective outsourced solution for non-core business functions. From insight to implementation, QBS is focused on taking the burden of this type of work away from its clients, allowing them to focus on what’s most important to their business and creating long-term, cost-conscious and turnkey solutions that improve productivity, minimize risk and drive value. For more information, visit www.qualitybsolutions.net.

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- Personalized HR Solutions , Cody's American Restaurants