Client Success Stories

Going Above & Beyond in the Name of True Partnership

From insight to implementation, QBS is focused on taking the administrative and back-office burden away from our clients, allowing them to focus on what’s most important - leading and growing their business.

Effortless Payroll and HR Management

Mavin Construction

Offering Top-Notch Benefits While Reducing Costs

C.H. Patrick

Background
Based in Greenville and serving the Western Carolinas, Mavin Construction is a five-year-old general contractor specializing in commercial and industrial construction. Privately owned and operated, the company employs approximately 30 full time employees.

When first starting out, founding partners DJ Doherty and Todd Malo were very engaged in every facet of their young company, personally handling everything from accounting to human resources.

Challenges
While the partners were great at construction, both admit that HR was not their forte, invariably causing inefficiency. “HR related tasks were taking up a huge amount of our time, so we decided to bring in an outside payroll vendor to take time-consuming tasks like paycheck processing, deductions, taxes and time & attendance off our plates,” noted Malo. “We also needed to make sure we were doing things properly and not inadvertently exposing our company to risk or fines.”

Malo and Doherty decided to hire a different payroll processing company, which, overall, was a good experience for them. However, they soon realized that there were some software constraints and a broader depth of services was needed, so they determined that another provider might be better prepared to assist them. “We were still having to handle a lot ourselves,” Malo added. “For example, the payroll provider was not interfacing with other providers when changes needed to be made, and we still had to manually enter new hires into our system. We wanted and needed more from our vendor.”

Solution
After weighing the options available to them, Mavin began working with Quality Business Solutions in 2016. QBS began by handling their payroll/taxes/deductions and time management systems. “Once we signed with them, our days of having to shepherd disparate processes and interface with multiple vendors were over. We had access to top technology to automate and connect all processes and systems from new hire to dependent and policy additions, and the switch-over was absolutely seamless. They handled everything without even the smallest glitch.”

Once Mavin realized the many ways QBS could help them, they began expanding their relationship to include consulting on HR issues. “We engaged QBS’s experts to review and subsequently rewrite our employee handbook, including developing policies and procedures to minimize our risk and protect us from potential liabilities while ensuring compliance” added Malo. “QBS also recently developed an electronic onboarding platform for us, which we believe will make the new hire process a breeze.”

Malo has been most impressed with how QBS handles any requests made of them. “Over time, we found that the time and attendance system QBS had in place was not a perfect fit for our company,” said Malo. “When I brought this to their attention, they did not push back or try to force a square peg into a round hole, as most vendors might. Instead, they asked good questions about what was and was not working and used our feedback to find purchase and deploy a new platform for us. That kind of service makes all the difference, and, although they have hundreds of clients, many far larger than we are, I always feel like our company is their top priority.”

Based on the success in these areas, Mavin has also used QBS to help with leadership coaching and creating an organizational structure that empowers employees and fosters growth. “We have been so impressed with each task QBS has handled for us and the responsiveness of every single QBS team member, that we continue to expand the relationship with them, Malo added. “It just makes good business sense for us to do so.”

Results
In addition to the intangible benefits of ease of use, time savings, peace of mind and employee satisfaction, Mavin also experienced an 11 percent decrease in health care costs in the first year they worked with QBS.

“Over the course of our 18 months of working together, QBS has saved us a significant amount of money, helped us be better as an organization and moved mountains for us, and we are beyond grateful for that,” Malo said. “I cannot say enough good things about the whole team or recommend them more highly.”

About QBS
A 100 percent woman-owned business founded in 2000, Quality Business Solutions, Inc. (QBS) offers a wide and comprehensive range of integrated PEO/ASO services, including payroll administration, unemployment management, insurance, benefit administration, human resources, workers’ compensation and tax reporting, that can be tailored to meet each company’s individual needs. The company employs a team of experts familiar with the most innovative and advanced business processes and strategies in these areas, providing a cost-effective outsourced solution for non-core business functions. From insight to implementation, QBS is focused on taking the burden of this type of work away from its clients, allowing them to focus on what’s most important to their business and creating long-term, cost-conscious and turnkey solutions that improve productivity, minimize risk and drive value. For more information, visit www.qualitybsolutions.net.


- Effortless Payroll and HR Management, Mavin Construction

Background
Founded in 1946, C.H. Patrick is family-owned and operated manufacturer of textile and landscaping chemicals and dyes. The company employs roughly 20 people, many of whom have been with them for many years, becoming an extension of the family. Together with the CEO, C.H. Patrick chief financial officer Tom Reardon is tasked with managing the small business’ human resources programs, including onboarding, training, payroll, health care and 401(k) programs. Because its employees are more like family, the company is committed to offering them superior benefits with minimal out-of-pocket costs.

Challenges
Like many small companies, C.H. Patrick was struggling to manage all the tasks at hand while addressing ever-rising health insurance costs and benefit program fees. With no formal HR department, the company’s chief financial officer handled most personnel related issues and processes, eroding the time he had available to focus on growth and efficiencies in other areas.

While C.H. Patrick had a payroll vendor in place, HR continued to require a great deal of their time and attention and manual input, and the vendor offered them no assistance with compliance and risk management issues. They were looking for an easy and affordable turnkey solution that would not require them to make changes to their current benefits plan.

“As a small company, every penny counts, “said Tom Reardon, chief financial officer, C.H. Patrick. “We have many long-term employees who are more like family, so we are are committed to offering them the best possible health care and benefits, but this commitment resulted in steep year-over-year increases in health care costs and expensive 401(k) plan administration fees. We had to find a better way, but we had no idea what was possible.”

Solution
Enter Quality Business Solutions’ team of HR experts. “From the beginning, they seemed more concerned with figuring out how they could help us than they were with signing us on as clients,” added Reardon.
Quality Business Solutions began with a complete audit of all programs and procedures, followed by discussions with company leadership about their specific needs and challenges, including the requirement that there be no change in what they called their “Cadillac” health care plan and their desire to make things as easy and automated as possible.

QBS followed up by meeting individually with each employee to discuss their needs, explain the options available to them and determine the best fit for them. “QBS’s top-notch personal service and dedication to creating a customized solution for us really set them apart from any vendor we have ever worked with,” said Reardon.

QBS recommended a professional employer organization arrangement for C.H. Patrick. Under this arrangement, QBS serves as the employer of record for tax and compliance purposes. This would not only ensure access to QBS’s advanced technology, platforms and processes, while mitigating risk, employing best practices, offering greater convenience and ease of use for employees and driving efficiencies.

Another key benefit of this arrangement is entering a broader pool for health insurance. As a small employer covering only a couple dozen employees and their families, it was difficult for the company to balance risk, which drove up costs.

Results
“Under the PEO arrangement, QBS handles everything HR-related for us, freeing up internal resources and giving me the time to focus on our core business” said Reardon. “They made the switch from our previous provider completely painless, and I only had to provide them with a list of employee data. Although I had been afraid making a change would cause disruption, I could not believe how easy and effortless the process was for us.”

Reardon reports that C.H. Patrick realized an immediate positive financial impact from switching: They kept the exact same insurance plan and health insurance costs went down by approximately 20 percent. Their 401(k) plan administration fees were also reduced by more than 10 percent. These financial benefits continue to bear fruit several years later. “While nearly every other company I know has seen major health care cost increases over the past several years, ours costs have actually gone down every year for the past three years. This allows us to continue to offer our employers excellent coverage without increasing costs, making us an employer of choice that attracts and retains top talent.”

Reardon is also quick to point out the other benefits of working with QBS, including adopting formal employee onboarding and training processes, consulting on human resources issues nd help in other areas. “When we hire a new person, I simply give them a social security number, and all is taken care of,” he added. “I can do payroll with the press of a button. Our systems are state of the art and secure. I don’t need to keep track of swiftly changing HR regulations, because I know we will always be in compliance, and I can spend my time on growing our business rather than handing personnel.”

When asked what sets QBS apart, Reardon emphasizes deep expertise, proactivity and service. “There are never any surprises, and I have access to the most senior level people in the organization, who keep me informed and are willing to do whatever it takes and help in any way they can to ensure that we succeed.”

Reardon advises small business owners to take the time to learn about other options out there. “Until I talked to QBS, I thought we had the best arrangement we could afford, but once they showed me what was possible, making the switch to a PEO relationship with QBS was a no-brainer. Their services have more than paid for themselves, and the peace of mind and time savings we have gained through the relationship have been invaluable. QBS has become one of my most trusted advisors and a driving force in our company’s progress. I would recommend QBS to anyone.”

About QBS
A 100 percent woman-owned business founded in 2000, Quality Business Solutions, Inc. (QBS) offers a wide and comprehensive range of integrated PEO/ASO services, including payroll administration, unemployment management, insurance, benefit administration, human resources, workers’ compensation and tax reporting, that can be tailored to meet each company’s individual needs. The company employs a team of experts familiar with the most innovative and advanced business processes and strategies in these areas, providing a cost-effective outsourced solution for non-core business functions. From insight to implementation, QBS is focused on taking the burden of this type of work away from its clients, allowing them to focus on what’s most important to their business and creating long-term, cost-conscious and turnkey solutions that improve productivity, minimize risk and drive value. For more information, visit www.qualitybsolutions.net.

- Offering Top-Notch Benefits While Reducing Costs, C.H. Patrick