Meet Lauren DeLisle – Lead Operations Specialist

How long have you worked at QBS and what is your role? I have been with QBS for a little over a year. As the Lead Operations Specialist, I am responsible for troubleshooting system issues, setting up any new systems and services that we should offer, building custom reports, testing system updates and patches, and managing user security within our system. I also oversee client demos, internal and client training, and the creation of documentation and “How To” guides for both internal and client use.

What’s your favorite part of your job? My favorite part of my position is that I get to figure things out. I love troubleshooting and trying to find out why something isn’t working correctly or how the system pieces all interact together. I also really enjoy how my job is never the same every day – there is always a new service to set up, something else to look into, or new documentation to write. I like to “wear a lot of hats” so being able to interact with all aspects of the system really speaks to me. Also, I’m always speaking with new people – I interact with vendors, internal staff, and clients so there is almost always someone new I’m meeting!

What is one of the biggest challenges you face in your role? One of the biggest challenges in my role is time management. If one thing goes wrong, it often impacts multiple parts of the system and trying to prioritize and address problems when they’re all extremely high priority can be a challenge. I have to be extremely organized in order to make sure that I’m keeping track of reported issues, that I’m not missing any pieces of the puzzle when I’m looking into why something isn’t functioning correctly — and, of course, that I’m meeting set deadlines for new services.

What is the most unique thing you’ve found about working at QBS? One of the most unique things about QBS is definitely our location. We are located on a farm in a mostly residential area with horses and a donkey right behind our offices. I love hearing the donkey, Eeyore, braying for food or treats right around 3 pm every day!

What’s one interesting fact about you that we may not know? An interesting fact about me is that I am Advanced SCUBA certified. Diving is very calming and I love the ocean (even if it doesn’t always love me – I learned to stay away from stingrays after getting stung by one!).

Anything else you’d like to share? (Family, Hobbies, etc.?) My husband, Chris, and I live only a couple of miles away from the office with our two cats, Codex and Tonks. We both enjoy traveling, playing games of all types: board games, card games, video games, and tabletop RPGs (Role Playing Games), riding our motorcycles, and going to new craft breweries around town. My parents also live in the area and I try to have dinner with them at least every other weekend.